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5ghz wifi network is not visible for alldocube iplay 20 pro
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2021-08-06 01:43:14
Member
Starter
#1F
Replies: 7 | Views 1497 | Favorites: 0 | Subscriptions: 2

Hello,

 

I’ve just received my tablet, I am very satisfied with it except it cannot find the 5Ghz wifi networks even if I hold it next to the router. All our other devices with 5Ghz Wifi capability can find the 5Ghz network. I’ve already performed a factory reset and wifi/bluetooth reset, but the problem still resists. Could you please help me to solve this problem?

Many thanks!

Moderator
2021-08-07 15:12:02
#2F

please show me the build number of your tablet!

Member
Starter
2021-08-07 19:23:54
#3F

Build number: T1011S_V1.0_20210301

Member
2021-08-22 12:05:33
#4F

You need to go inside Advance setting to turn on hidden SSID if the 5ghz is hidden.

Member
Starter
2021-08-22 13:23:34
#5F

no, the 5ghz network is not hidden, it is absolutely visible for all other devices, only this device cannot see it.

Member
2021-12-08 23:42:47
#6F

Hi I have this problem also. Build number T1020H_V1.0_20210803_20210803-1810

Check for updates says device’s software is up to date.

5ghz network is not hidden and seen by other devices.

 

Member
2021-12-09 00:29:21
#7F

Just tested in Safe mode and 5Ghz network is visible and working.

Member
2021-12-09 00:31:15
#8F

But the 5Gz band dissappears from networks after a few mins.

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