Home Page Forums After Sales Services AlldoCube X. No Boot. No led. No power+UpVolume.

This topic contains 17 replies, has 4 voices, and was last updated by  Ng Teck 2019-04-16 at 18:12.

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  • Member
    @win2tabless
    win2tabless

    So are you using the original fast charger? There may be several reasons for your situation:
    1. Battery power is too low, resulting in the machine charging current is relatively small, can not start.
    2. System damage, no system
    3. There is a problem with the motherboard hardware.

  • Member
    @harald
    Harald Van esch(Starter)

    As I mentioned I have 3 identical so I tried 3 chargers who work fine on the other 2 tablets.

    Are You from Alldocube?

    Is this a rma? How to proceed?

     

    Regards,

    Harald

     

    Harald

     

     

     

     

    • Member
      @harald
      Harald Van esch(Starter)

      Reminder, I still have the problem.

       

      Harald

    • Member
      @win2tabless
      win2tabless

      If the tablet does not respond at all, and may be caused by a hardware problem. It is recommended that you contact the official service by email to see if there is some way to repair it.

  • Member
    @kaiteck
    Ng Teck

    Having the same issue. Pretty sure we 2 are not the only one.

    Had been using my alldocube x for 7 months. Was using it for reading in the morning 9.30am. Battery was at 93%. Went out for breakfast. Came back at 10.30am.

    Blank Screen. Power button. No respond. So I force shut down by holding power button.

    I hold my power button again to boot it up. No respond. No boot up screen.

    I use my original charger, charge it for 4 hours. Power button. No respond.

    Power + Volume Down/Up Button. No respond.

    Computer USB. No respond. No device detect in my PC either.

    … Did anyone manage to fix this issue?

    I’ve tried contacting alldocube but not getting any replies… or is there a better channel to contact alldocube? I can speak Chinese if that ease things up.

     

    TIA

  • Member
    @chazie
    Chazie

    Welcome to the club guys! I’m in the exact situation! My Alldocube x (bought via crowdfunding on Indiegogo) turned off after me getting back from hollidays and as I opened the cover, the screen just flashed on and turned immediately off. No battery. So I thought “fine, let’s charge this thing”. But nothing helped… Not after charging for hours, not even holding all the button methods or pc connections etc… it simply DOES NOT TURN ON!  And Alldocube are robbers because they don’t even have a serious contact form and after sale management! So all in all we can say : they fill their pockets with bad quality materials and no service to their clients! No damn service! No warranty, no communication, no nothing!

    • Member
      @kaiteck
      Ng Teck

      I received a reply from alldocube aliexpress store and their official chinese website. I’m sending it to Alldocube factory to see whether they will be responsible.

      http://www.51cube.com/after-sales/

    • Member
      @chazie
      Chazie

      Yeah it’s all fun and games, but the shipping should be payed by them, as the tablets are still under warranty, and who guarantees you that you’ll get another back or yours repaired? They have such a bad consumer communication and follow up, it’s impressive how bad it is! Not to talk about even how to contact them… I asked them to send me a new tablet before I send them the defect one. Let’s see. And I want them to pay for the shipping, as the product is still under warranty and it’s their business to pay the costs.

    • Member
      @kaiteck
      Ng Teck

      I managed to get them repaired by alldocube

      Had to pay shipping fees but oh well, at least it’s repaired. That being said, I’ve never heard companies that will pay shipping fees for overseas returns. They also gave some freebies like cable and screen protector. I guess it’s leftovers.

      Really hope this can last long

       

       

    • Member
      @kaiteck
      Ng Teck

      Checked the repaired item

      Still oled panel. Battery working fine.

      Seems like to be software issue or small hardware defect.

    • Member
      @harald
      Harald Van esch(Starter)

      I gave up. I never got an answer.

      It is still broken.

       

      Maybe I should try again, all is very disappointing.

      Harald.

    • Member
      @kaiteck
      Ng Teck

      返修地址为:深圳市龙华区大浪街道同胜社区华繁路289号裕健丰工业区3号厂房A栋2层售后部 公司名称:欧度利方科技有限公司

      收件人:程先生。 售后维修联系电话:0755-23739501(分机号837,311)

       

      I suggest u send to above. And leave contact details and problem description inside the parcel.

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