Reply To: GTbook Laptop randomly SHUTS down (not W10 shutdown, but OFF)

Hi Alex.
It is a pity that we do not get support from the manufacturer. From my point of view it is a great laptop whose problem is that it probably has a design flaw.
Today I can assure you that the random shutdown is due to the CPU temperature. Also, this temperature rise is related to some random process of W10 and W11 (I’ve tried both). updates? antivirus scan? I haven’t located it yet, but it has happened to me without using any application.
I am collecting data using the free HWINFO application that allows you to have a record of all the parameters, to see if I can locate the specific problem.
At the moment, I have modified the critical shutdown temperature in the BIOS from 70ºC to 80ºC (the maximum that it allows). So far I haven’t had any unexpected shutdowns.
If it happens again, it probably disables critical shutdown.
Right now, I’m evaluating the possibility of changing the thermal paste, to see if it improves.
It would be nice if someone from Alldocube’s technical service is reading us, could guide us, because this problem is endemic in this model and it is selling a lot. A pity that Alldocube does not respond.
Greetings and I will keep reporting.