To whom it may concern at Alldocube:
I am writing to formally express my strong dissatisfaction with your current approach to customer service, specifically regarding your failure to respond to customer concerns posted on your official forum.
It is unacceptable for a company to ignore legitimate queries and complaints from its customers. Selling the product is not the end of your responsibility; after-sales support and customer engagement are essential parts of your business obligations.
Therefore, I request that Alldocube provide clear and timely responses to customer feedback on your forum and take meaningful action to resolve outstanding issues.
I expect a reply outlining how you intend to improve your customer communications and support.
Sincerely,
.
