{"id":17,"date":"2018-06-12T21:02:58","date_gmt":"2018-06-12T13:02:58","guid":{"rendered":"http:\/\/www.80muban.com\/?page_id=17"},"modified":"2026-02-25T15:20:43","modified_gmt":"2026-02-25T07:20:43","slug":"support","status":"publish","type":"page","link":"https:\/\/www.alldocube.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div id=\"jumbotron\">\n<div class=\"inside-banner-about\">\n<div id=\"myCarousel\" class=\"carousel slide\">\n<div class=\"carousel-inner\">\n<div class=\"item position-relative active\">\n<div class=\"container\">\n<div class=\"row position-relative\">\n<div class=\"col-sm-7 slogan position-relative padding-left-right-0\">\n<div class=\"col-sm-12 col-xs-12 padding-left-right-0\">\n<div class=\"text theme-text-title\">\n<p>We are here to help.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"clearfix visible-xs\"><\/div>\n<div class=\"col-sm-5 image-wrap position-relative\"> <img decoding=\"async\" class=\"position-center\" alt=\"phone\" src=\"\/en\/wp-content\/uploads\/2018\/06\/support-cus.png\"> <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"bottom-box custom_container padding-left-right-0\">\n<div class=\"case clearfix\">\n<div class=\"col-lg-3 col-md-3 col-sm-3 col-xs-12 padding-left-right-0-xs\">\n<a href=\"\/en\/?page_id=73#service-center\"><\/p>\n<div class=\"thumbnail transition-time-500ms\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2018\/10\/pic1.png\" width=\"110\" height=\"80\" alt=\"Service Center\" typeof=\"Image\"><\/p>\n<div class=\"caption\">\n<h4>Service Center <\/h4>\n<\/div>\n<\/div>\n<p><\/a>\n<\/div>\n<div class=\"col-lg-3 col-md-3 col-sm-3 col-xs-12 padding-left-right-0-xs\">\n<a href=\"\/en\/category\/firmware\/\"><\/p>\n<div class=\"thumbnail transition-time-500ms\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2018\/10\/pic2.png\" width=\"110\" height=\"80\" alt=\"System Update\" typeof=\"Image\"><\/p>\n<div class=\"caption\">\n<h4>System Update <\/h4>\n<\/div>\n<\/div>\n<p><\/a>\n<\/div>\n<div class=\"col-lg-3 col-md-3 col-sm-3 col-xs-12 padding-left-right-0-xs\">\n<a href=\"\/en\/?page_id=73#resource\"><\/p>\n<div class=\"thumbnail transition-time-500ms\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2018\/10\/pic3.png\" width=\"110\" height=\"80\" alt=\"Resources\" typeof=\"Image\"><\/p>\n<div class=\"caption\">\n<h4>Resources <\/h4>\n<\/div>\n<\/div>\n<p><\/a>\n<\/div>\n<div class=\"col-lg-3 col-md-3 col-sm-3 col-xs-12 padding-left-right-0-xs\">\n<a href=\"\/en\/?page_id=77\"><\/p>\n<div class=\"thumbnail transition-time-500ms\">\n<img loading=\"lazy\" decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2018\/10\/pic5.png\" width=\"110\" height=\"80\" alt=\"Contact Us\" typeof=\"Image\"><\/p>\n<div class=\"caption\">\n<h4>Contact Us <\/h4>\n<\/div>\n<\/div>\n<p><\/a>\n<\/div>\n<h1 style=\"text-align: center;\">FAQs<\/h1>\n<\/div>\n<div class=\"faq\">\n<div class=\"faqs-container\">\n<div class=\"faq-box\">\n<div class=\"faq-title\">\n<h4>Windows10 update FAQ<\/h4>\n<p>      <i class=\"toggle-icon\"><\/i>\n    <\/div>\n<div class=\"faq-content\" style=\"display: none;\">\n<h4>\n        A.<a href=\"https:\/\/support.microsoft.com\/\">How do I keep my PC up to date? <\/a><\/h4>\n<p>        The best way to keep your PC\u00a0current is to turn on automatic updates. With automatic updates, you don\u2019t have to search for updates online or possibly miss critical fixes or device drivers for your Windows PC. Windows Update automatically installs important updates as they become available.<br \/>\n        If your PC is connected to a network where updates are managed by Group Policy, you might be unable to change settings related to Windows Update. For more info, contact your organization\u2019s support person.<br \/>\n        If you\u2019re using Windows 10 Pro or Windows 10 Enterprise, you can choose to temporarily pause updates from being downloaded and installed.\u00a0This option isn\u2019t available in other versions of Windows 10, including Windows 10 Home:<\/p>\n<ol>\n<li>Select the Start\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-304\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/start-button.png\" alt=\"\" width=\"36\" height=\"25\" \/>\u00a0button, then select Settings\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-305\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/setting-button.png\" alt=\"\" width=\"24\" height=\"25\" \/> &gt; Update &amp; security\u00a0\u00a0&gt; Windows Update .\u00a0Under Update settings, select Advanced options.<\/li>\n<li>Turn on\u00a0Pause updates.\u00a0Note that, after a certain amount of time\u00a0or after canceling a pause, you&#8217;ll need to install the latest updates before you can pause updates again.<\/li>\n<\/ol>\n<h4>B.<a href=\"https:\/\/support.microsoft.com\/\">How do I manually check for and install updates? <\/a><\/h4>\n<p>        To manually check for updates in\u00a0Windows\u00a010:<br \/>\n        Select the Start\u00a0\u00a0button, then select Settings\u00a0 &gt; Update &amp; security\u00a0\u00a0&gt; Windows Update . If you want to check for updates manually, select Check for updates.<br \/>\n        &nbsp;<\/p>\n<h4>C.<a href=\"https:\/\/support.microsoft.com\/\">How do I see installed updates on my PC? <\/a><\/h4>\n<p>        An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don&#8217;t recommend this unless it&#8217;s necessary.<br \/>\n        To see update history in Windows\u00a010:<br \/>\n        Select the Start\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-304\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/start-button.png\" alt=\"\" width=\"36\" height=\"25\" \/> button, then select Settings\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-305\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/setting-button.png\" alt=\"\" width=\"24\" height=\"25\" \/>\u00a0&gt; Update &amp; security \u00a0&gt; Windows Update \u00a0&gt; Advanced options &gt; View your update history.<br \/>\n        For more info about what\u2019s included in updates for Windows\u00a010, see Windows update history(https:\/\/support.microsoft.com\/en-us\/help\/4099479)<\/p>\n<h4>D.<a href=\"https:\/\/support.microsoft.com\/\">How do I remove an installed update? <\/a><\/h4>\n<p>        We don\u2019t recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history.<br \/>\n        &nbsp;<br \/>\n        To remove an update in Windows\u00a010:<br \/>\n        Select the Start <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-304\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/start-button.png\" alt=\"\" width=\"36\" height=\"25\" \/>\u00a0button, then select\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-305\" src=\"http:\/\/www.alldocube.com\/en\/wp-content\/uploads\/2018\/06\/setting-button.png\" alt=\"\" width=\"24\" height=\"25\" \/> Settings\u00a0\u00a0&gt;\u00a0Update &amp; security \u00a0&gt; Windows Update \u00a0&gt; Advanced options &gt; View your update history &gt; Uninstall updates.<br \/>\n        Select the update you want to remove, then select Uninstall.<\/p>\n<h4>E.What can i do if I\u2019m having problems installing updates?<\/h4>\n<ul>\n<li>Make sure that your PC is connected to the Internet. Some updates can\u2019t be installed if you\u2019re using a metered Internet connection.<\/li>\n<li>If you\u2019re connected the Internet and updates aren\u2019t installed automatically, wait a few minutes and then try to install the updates manually.<\/li>\n<li>Use the <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/10164\">Windows Update Troubleshooter<\/a>\u00a0to try to fix the problem.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"faq-box\">\n<div class=\"faq-title\">\n<h4>Backup and restore Windows10<\/h4>\n<p>        <i class=\"toggle-icon\"><\/i>\n      <\/div>\n<div class=\"faq-content\" style=\"display: none;\">\n<h4>Backup windows10 by dism command:<\/h4>\n<p>        <a href=\"http:\/\/www.top-password.com\/blog\/open-command-prompt-in-windows-10\/\">Open the Command Prompt as administrator<\/a>,Type the following command at the Command Prompt and press Enter:<br \/>\n        dism \/capture-image \/imagefile:d:\\xxx.wim \/capturedir:c:\\ \/name:drive-c \/Description:yyy \/checkintegrity \/verify \/ScratchDir:d:\\Temp<br \/>\n        (d:\\xxx.wim d:\\Temp&#8211; the filepath for backup\u00a0\u00a0 )<\/p>\n<h4>Backup and restore Windows by system image :<\/h4>\n<p>        <a href=\"https:\/\/www.youtube.com\/watch?v=M4EF2dJCa5Y\">https:\/\/www.youtube.com\/watch?v=M4EF2dJCa5Y<\/a><\/p>\n<h4>And backup windows10 on external device<\/h4>\n<p>        <a href=\"https:\/\/www.youtube.com\/watch?v=Ese0ARnoZR8\">https:\/\/www.youtube.com\/watch?v=Ese0ARnoZR8<\/a><\/p>\n<h4>Backup windows 10 by software(ex:AOMEI Backupper )<\/h4>\n<p>        https:\/\/www.youtube.com\/watch?v=E4asQ2Mcpok<br \/>\n        <strong>Also suggest you use dism++(the dism gui tool) to backup system image.<\/strong>\n      <\/div>\n<\/p><\/div>\n<div class=\"faq-box\">\n<div class=\"faq-title\">\n<h4>Backup and restore windows10 drivers<\/h4>\n<p>        <i class=\"toggle-icon\"><\/i>\n      <\/div>\n<div class=\"faq-content\" style=\"display: none;\">\n<h4>A.\u00a0 backup drivers<\/h4>\n<p>        <a href=\"http:\/\/www.top-password.com\/blog\/open-command-prompt-in-windows-10\/\">Open the Command Prompt as administrator<\/a>,Type the following command at the Command Prompt and press Enter<br \/>\n        dism \/online \/export-driver \/destination:C:\\drivers-backup<br \/>\n        (dism \/online \/Add-Driver \/Driver:c:\\drivers-backup \/Recurse\u00a0\u00a0 dism command for restore previous backup drivers )<\/p>\n<h4>B.\u00a0 Restore Device Drivers<\/h4>\n<p>        you can manually restore and install the driver from your previous backup. Follow these steps:<br \/>\n        <a href=\"http:\/\/www.top-password.com\/blog\/8-ways-to-open-device-manager-in-windows-10\/\">Open Device Manager<\/a>. Due to lack of driver installation, some devices have a little yellow question mark over its icon, and they should have more descriptive names.<br \/>\n        Select a device from the device tree, right-click on it and select \u201cUpdate Driver Software\u201d from the drop-down menu.<br \/>\n        In the pop-up window, you will see two options. Click\u00a0Browse my computer for driver software.<br \/>\n        After a while you\u2019ll see the message saying \u201cWindows has successfully updated your driver software\u201d and now the device name should be displayed correctly.<br \/>\n        <strong><a href=\"https:\/\/www.youtube.com\/watch?v=GOBKT58kZP8\">https:\/\/www.youtube.com\/watch?v=GOBKT58kZP8<\/a><\/strong>\n      <\/div>\n<\/p><\/div>\n<div class=\"faq-box\">\n<div class=\"faq-title\">\n<h4>How to stop windows10 update<\/h4>\n<p>        <i class=\"toggle-icon\"><\/i>\n      <\/div>\n<div class=\"faq-content\" style=\"display: none;\">Press the\u00a0Windows logo key + R\u00a0at the same time to invoke the Run box.<br \/>\n      Type\u00a0services.msc\u00a0and press Enter.<br \/>\n      Scroll down to\u00a0Windows Update, and double-click it.<br \/>\n      In Startup type, select\u00a0Disabled. Then click\u00a0Apply\u00a0and\u00a0OK\u00a0to save the settings<br \/>\n      <a href=\"https:\/\/www.youtube.com\/watch?v=KHvQVZSUbes\">https:\/\/www.youtube.com\/watch?v=KHvQVZSUbes<\/a><\/div>\n<\/p><\/div>\n<div class=\"faq-box\">\n<div class=\"faq-title\">\n<h4>How to clean windows10 disk space<\/h4>\n<p>        <i class=\"toggle-icon\"><\/i>\n      <\/div>\n<div class=\"faq-content\" style=\"display: none;\">\n<h4>A.To delete temporary files:<\/h4>\n<p>        Search for\u00a0<strong>Disk cleanup<\/strong>\u00a0from the taskbar and select it from the list of results.<br \/>\n        Under\u00a0<strong>Files to delete<\/strong>, select the file types to get rid of. To get a description of the file type, select it.<br \/>\n        Select\u00a0<strong>OK<\/strong>.<\/p>\n<h4>B.If you need to free up more space, you can also delete system files:<\/h4>\n<p>        In Disk cleanup, select\u00a0<strong>Clean up system files<\/strong>.<br \/>\n        Select the file types to get rid of. To get a description of the file type, select it.<br \/>\n        Select\u00a0<strong>OK<\/strong>.<br \/>\n        For more on freeing up space on your PC, see\u00a0<u><a href=\"https:\/\/support.microsoft.com\/help\/12425\">Free up drive space in Windows 10<\/a><\/u>.<br \/>\n        <a href=\"https:\/\/www.youtube.com\/watch?v=oI_-Cr8CIH0\">https:\/\/www.youtube.com\/watch?v=oI_-Cr8CIH0<\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"text-center tips tips-cta\">\n      <a href=\"\/en\/?page_id=73\"><button class=\"btn theme-btn-default transition-time-1s delay1200\" v-show=\"canProgress1\" transition=\"fade-1s-animation\"><em>Learn More<\/em><span class=\"fa fa-play\"><\/span><\/button><\/a>\n  <\/div>\n<\/div>\n<\/div>\n<p><script>\n  jQuery(document).ready(function($) {\n    $(\".faq-box .faq-title\").click(function(){\n      $(this).next().slideToggle(200);\n      $(this).children('.toggle-icon').toggleClass('opened');\n    });\n  });\u00a0\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are here to help. Service Center System Update Resources Contact Us FAQs Windows10 update FAQ A.How do I keep my PC up to date? The best way to keep your PC\u00a0current is to turn on automatic updates. With automatic updates, you don\u2019t have to search for updates online or possibly miss critical fixes or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-support.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":0,"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.alldocube.com\/en\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}