It did not work for me. The upgrade software worked just fine and loaded the downloaded file on the pc. That's as far as it went. I connected the tablet and tried what you suggested, both with the tablet on and switched off. I pressed the volume up and volume down button on the tablet after pressing the play arrow in the upgrade software screen but nothing happens at all. Any ideas? Am I missing something?

I have tried everything but without any success. Even worse, my tablet has crashed. It now has a completely black screen and does not respond to any combination of button presses. Does anyone know how to recover from this situation? Luckily, I did a full back up beforehand, so should be able to recover data to a new tablet, if I can't restore it.

Thank you. I have managed to fix the problem. For your info, I removed the back of the tablet, disconnected and reconnected the battery, connected the pc and ran the upgrade tool again after pressing and holding the up volume button. It worked! The tablet was reset with the new firmware. Only problem is, I had to reload all my apps from my backup. It would be so much easier of the firmware upgrade was issued OTA by WiFi.

For info. The latest firmware, (iPlay20(T1011S)-EN-20201208) arrived by OTA wireless update yesterday.

Check out my previous posts. Further info on unbricking is here: https://techtablets.com/forum/topic/iplay-20-unbricking/ Good luck

The latest update arrived automatically by OTA. I did not have to do anything.