Windows10 update FAQ

A.How do I keep my PC up to date?

The best way to keep your PC current is to turn on automatic updates. With automatic updates, you don’t have to search for updates online or possibly miss critical fixes or device drivers for your Windows PC. Windows Update automatically installs important updates as they become available.

If your PC is connected to a network where updates are managed by Group Policy, you might be unable to change settings related to Windows Update. For more info, contact your organization’s support person.

If you’re using Windows 10 Pro or Windows 10 Enterprise, you can choose to temporarily pause updates from being downloaded and installed. This option isn’t available in other versions of Windows 10, including Windows 10 Home:

  1. Select the Start  button, then select Settings  > Update & security  > Windows Update . Under Update settings, select Advanced options.
  2. Turn on Pause updates. Note that, after a certain amount of time or after canceling a pause, you'll need to install the latest updates before you can pause updates again.

B.How do I manually check for and install updates?

To manually check for updates in Windows 10:

Select the Start  button, then select Settings  > Update & security  > Windows Update . If you want to check for updates manually, select Check for updates.


C.How do I see installed updates on my PC?

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although we don't recommend this unless it's necessary.

To see update history in Windows 10:

Select the Start  button, then select Settings  > Update & security  > Windows Update  > Advanced options > View your update history.

For more info about what’s included in updates for Windows 10, see Windows update history(

D.How do I remove an installed update?

We don’t recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history.


To remove an update in Windows 10:

Select the Start  button, then select  Settings  > Update & security  > Windows Update  > Advanced options > View your update history > Uninstall updates.

Select the update you want to remove, then select Uninstall.

E.What can i do if I’m having problems installing updates?

  • Make sure that your PC is connected to the Internet. Some updates can’t be installed if you’re using a metered Internet connection.
  • If you’re connected the Internet and updates aren’t installed automatically, wait a few minutes and then try to install the updates manually.
  • Use the Windows Update Troubleshooter to try to fix the problem.

Backup and restore Windows10

Backup windows10 by dism command:

Open the Command Prompt as administrator,Type the following command at the Command Prompt and press Enter:

dism /capture-image /imagefile:d:\xxx.wim /capturedir:c:\ /name:drive-c /Description:yyy /checkintegrity /verify /ScratchDir:d:\Temp

(d:\xxx.wim d:\Temp-- the filepath for backup   )

Backup and restore Windows by system image :

And backup windows10 on external device

Backup windows 10 by software(ex:AOMEI Backupper )

Also suggest you use dism++(the dism gui tool) to backup system image.

Backup and restore windows10 drivers

A.  backup drivers

Open the Command Prompt as administrator,Type the following command at the Command Prompt and press Enter

dism /online /export-driver /destination:C:\drivers-backup

(dism /online /Add-Driver /Driver:c:\drivers-backup /Recurse   dism command for restore previous backup drivers )

B.  Restore Device Drivers

you can manually restore and install the driver from your previous backup. Follow these steps:

Open Device Manager. Due to lack of driver installation, some devices have a little yellow question mark over its icon, and they should have more descriptive names.

Select a device from the device tree, right-click on it and select “Update Driver Software” from the drop-down menu.

In the pop-up window, you will see two options. Click Browse my computer for driver software.

After a while you’ll see the message saying “Windows has successfully updated your driver software” and now the device name should be displayed correctly.

How to stop windows10 update

Press the Windows logo key + R at the same time to invoke the Run box.

Type services.msc and press Enter.

Scroll down to Windows Update, and double-click it.

In Startup type, select Disabled. Then click Apply and OK to save the settings

How to clean windows10 disk space

A.To delete temporary files:

Search for Disk cleanup from the taskbar and select it from the list of results.

Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

Select OK.

B.If you need to free up more space, you can also delete system files:

In Disk cleanup, select Clean up system files.

Select the file types to get rid of. To get a description of the file type, select it.

Select OK.

For more on freeing up space on your PC, see Free up drive space in Windows 10.

How to recover your pin and password from the lock screen

A.If you forgot your Microsoft account password


If you forgot the password you use to sign in to services like, Skype, OneDrive, and Xbox Live you might need to reset it.

First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. If you're sure you're using the right password but still can't sign in, your account might be compromised.

To reset your password:

Go to the Reset your password page.

Choose the reason you need your password reset, then click Next.

Enter the Microsoft account email address you're trying to recover.

Enter the characters you see on the screen, then click Next.

If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter the code on the next screen, you'll be able to make a new password. Learn more about security info and security codes.

B.Windows 10 PC

On the sign-in screen, type your Microsoft account name if it's not displayed. If there are multiple accounts on the PC, choose the one to reset.

Select I forgot my password below the password text box.

On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next.

On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send code. Learn more about security info and security codes .

When you get the code as a text or email message on a separate device, enter it and then select Next.

On the Reset your password screen, create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.

Sign in with your new Microsoft account password.

C.If you don’t have a Microsoft account and forgot your local account password, you can’t recover it. Instead, you’ll need to reset your PC.

Note: If you’re using Windows 10, version 1803, and added security questions to your local account to help you reset your password, select Reset password on the sign-in screen. (This link appears after you enter an incorrect password.) Then enter the answers to the security questions and choose a new password.

Warning: Following these steps will remove all of your data, programs, and settings.

Start your PC and select the Power  icon in the bottom right-hand corner of the lock screen.

While holding down the Shift key, select Restart.

On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.

Your PC will restart and will reset itself.

Use MTK flash tool to upgrade the firmware the MTK flash tool and driver

First download the MTK flash tool:

And  MTK USB VCOM drivers:

MediaTek USB VCOM drivers:

Or the firmware

 Download  your device firmware from device official website. Unzip the firmware package.

C.install MTK driver

D.Use MTK flash tool to upgrade the firmware

Open SPFLASHTOOL EXE and Load the Scatter file ( Click Scatter Loading).

Click on "DOWNLOAD" button on top ( not the tab), If it asks click on "yes"

Switch off your pad,and connect the pad to your computer via USB cable.

It is done and MTK flash Tool will do the rest.

After the tool prompted with a green circle. congrats you have successfully flash your pad with MTK Flash Tool.

How to go into recovery mod of MTK pad.

We often use the recovery mod of device to reset the factory settings.

Switch off the volume increase/up(decrease/down for some device) and don’t release.Press power button and keep holding down the volume increase/up button.Release the power button when the screen is up.The device will enter recovery mod.

For some MTK device. Keep holding down the volume button when press power button to light up screen .The device will boot in “Select boot mode ” instead of recovery mod

In case of this situation,use volume up button and volume down button to select recovery mod .

About root and the other.

For MTK pad , you can use the magisk app:

Download the app and install the app in your pad.put the stock boot.img into the internal storage of the magisk manager app and tap on the “install button”,choose “install”and then “patch boot image file”, navigate to the storage and select the ‘boot.img’ file you just transferred.the magisk manager app will patch the stock boot image and place the resultant patched_boot.img in the ‘MagiskManager’ folder. Copy  the patched_boot.img to your PC.

Then flash patched boot.img by MTK flash tool.

Some other way is to find a TWRP Recovery image for your device model.flash TWRP Recovery Image by MTK flash tool,you can do something like root or install Xposed framework.

How to change the system language and input method of MTK pad.

if your pad system language now is Chinese or can change the system language in android settings to your local language(just in case your language supported by android system ).

Tap on the cog app icon with name “设置” which means settings .find and scroll down and tap “语言和输入法”。

A.Change system language

Find and tap “语言”, tap “添加语言” to add your local language ,then drag your local language to first position instead of English or “简体中文” ,and system language toggle to your local language.

Visit our Service Center

MTP Driver

Drivers for Alldocube users to manage Tabelt's files on computers.